If your review has been held back, it's often quicker to edit it than to appeal. This is especially true when the decision is about a single detail.
How to edit
- Log in and go to My profile.
- Find the review with the status Held back.
- Read Decision and Rule, so you know what needs fixing.
- Choose Edit and resubmit.
- Change the stars, Headline or Your review. The text must be at least 50 characters.
- Choose Save changes.
Once you've saved, we check the review again. If it follows the rules, it becomes public.
Typical fixes
- Personal data: only write the member of staff's first name, and remove phone numbers, emails, addresses and order numbers.
- Spam or advertising: remove links and names of other companies you recommend.
- Hateful or threatening content: describe what happened instead of attacking a person.
What you need to know
- The review gets the Edited label, and the date changes to the day you save.
- The original version is kept in the log.
- A removed review can't be edited. In that case you can only appeal.
If it doesn't work
- No Edit and resubmit button? Then the review has been removed, not held back. See Held back or removed.
- Can't save? Check that the headline is filled in and that the text is at least 50 characters.
- Do you think there's nothing to fix? Then appeal the decision.
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