On this page
Your review is yours. A company can't delete, hide or change it itself, and it may never pressure you to do so.
What the company may do
- Reply publicly to your review.
- Try to solve your problem.
- Ask you to look at the review again via TrustSays with Ask the customer to update. You get an email, but you decide whether you want to change anything. The company can ask no more than once every 14 days per review.
- Ask for proof of purchase via TrustSays.
What the company may not do
- Demand that you delete or change the review.
- Offer money, discounts, gifts or refunds in return for you changing or deleting it.
- Threaten you, e.g. by stopping a complaint case or contacting you repeatedly.
- Pay TrustSays to remove criticism. That isn't possible.
How to report the pressure
- Keep what the company has written to you, e.g. emails or messages.
- Go to Report misuse.
- Choose Pressure from a company.
- Enter the company's name or domain, and describe what happened, with dates.
- Enter your email, or choose Report anonymously.
- Choose Send misuse report.
The company isn't told who you are. If it breaks the rules, it may get a public warning on its profile.
Have you already changed your review?
You can always edit it again under My profile. If you've deleted it, you can write a new one. If you've been subjected to pressure, feel free to mention it in your misuse report.
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