Notifications about new reviews

1. 1Open Settings in the dashboard.
2. 2Choose Notifications.
3. 3Turn the emails you want on or off in the Email column.
4. 4Choose Save changes.

• A new review comes in: an email for all new reviews, regardless of stars. It's off by default.
• A negative review comes in: an email for 1 or 2 stars. It's on by default.
• A customer replies to your reply: an email when a customer edits their review after you've replied. It's on by default.
• Weekly report: a summary every Monday at 8:00. You can turn it on and off, but it's still being built.

A report has been decided and SaysScore drops can't be chosen yet. The same applies to the App and Text columns. They're coming later.

The email shows the stars, the title and the start of the text, and whether it's a verified purchase. The button leads to the dashboard, where you can reply. The email comes in your own language.

Even without emails you can see new reviews:

• The Unanswered tab in Reviews.
• The bell at the top of the dashboard, Notifications, has a dot when there are unanswered reviews.
• This week in the side menu shows new and unanswered reviews for the week.

• Check that the email is turned on under Notifications, and that you've chosen Save changes.
• Check your spam folder.
• You must have accepted the invitation to the team.
• Emails are sent to the address you log in with.

If that doesn't help, contact us and we'll help.