Reply to reviews

1. 1Open the dashboard and choose Reviews in the menu.
2. 2The Unanswered tab shows the reviews you haven't replied to yet.
3. 3Choose Reply to the right of the review. The reply field opens below the text.
4. 4Write your reply, or choose one of the templates below the field and adjust it.
5. 5Choose Send reply.

The reply becomes public straight away, and it says The reply has been published on your profile. The review gets the Answered label and stays in the list until you reload the page.

• The reviewer gets a notification under My profile and an email, if they've turned on emails about replies.
• The reply counts towards Replies to negative · 90 days on Overview and towards How they reply on your profile.
• The reply doesn't affect your SaysScore. It's based only on the stars.

• The reply must be at least 10 characters and no more than 5,000 characters.
• There can be one reply per review. If you want to add something, edit the reply.
• The reply must not contain personal data about the reviewer, threats or advertising.
• The reply is sent in the language you write in. If a language is shown next to the review, e.g. Swedish · SE, it's written in a different language from the dashboard, and it's a good idea to reply in the customer's language.

The Owner, Admin and Can reply roles can reply. If you have the Read only or Marketing role, you don't see a Reply button, and the actions in the menu are grey. Ask an owner or admin to change your role.

• The reply must be at least 10 characters. Write a little more.
• Your role isn't allowed to reply to reviews. Your role doesn't have permission to reply.
• That didn't work. Please try again shortly. The text is still in the field. Wait a little and choose Send reply again.
• Owners must be logged in with two-step verification. If you're sent to login, log in again with the code.
• After 12 hours without activity, you're logged out. Log in again.

If you can't get it to work, contact us and we'll help.